CbehlowPhotography.com Return and Refund Global Policy

Customer satisfaction is our top priority. As one of the Internet's most successful retailers, every transaction must result in a pleasant, convenient and successful shopping experience.

If it is not, we are happy to offer a full refund or exchange for any merchandise returned to us within 10 days of receipt. To streamline your return, we ask that you please note the following: If you are uncertain as to the merchandise quality or appearance, please discuss any additional questions you may have with a customer service representative before purchasing the merchandise. If you not satisfied with the merchandise you receive, please contact us IMMEDIATELY and we will assist you in obtaining a return merchandise authorization(RMA), product exchange, or refund. Please contact us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

All returned merchandise should be sent back to us via Federal Express to the following address:

Charles Behlow Photography
1310 Pendleton St. Suite 807
Cincinnati, OH 45202

You should insure the package for the full purchase price. The Client is responsible for insuring returned merchandise. If you have decided that you do not want the merchandise after it has been shipped, but before it arrives, please DO NOT REFUSE THE POSTAL DELIVERY. If the merchandise is refused you will be liable for handling charges. If you are returning merchandise because of damage caused in shipment, please do not remove item(s) from original packaging. Return damaged item(s) in the same condition that was shipped to you. If necessary, place entire contents into a larger box for return shipment. Please contact us for further instructions at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or call 513 651-5122.

I. Definitions

"Client", "Customer", "Visitor": The trader being a company, partnership, sole trader or other organization or any individual, which undertakes to accept Charles Behlow Photography Services and/or purchase Charles Behlow Photography Products. "Partner", "Affiliate": A third-party organization that provides Internet development, hosting and/or Internet access services, and/or other services to Charles Behlow Photography and/or Client. "Services", "Products", "Merchandise": Photographs, framed artwork, matted images, or digital images and/or media. "RMA": Return Merchandise Authorization stands for the code which is issued by the Charles Behlow Photography Inventory System and allows money refunds for the returned merchandise. "New", "Unused": new and unused merchandise means that there are no marks on the item or any wear on the frames or exterior of items.

II. Refund Merchandise Procedures

The product must be in new, unused, and unworn condition with all original packaging materials and unused Certificates. Before returning an item for a money refund, please obtain a Return Merchandise Authorization (RMA) number by filling out the online form or emailing us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The RMA number must be written on your original invoice and on the return shipping label. Any returned items that are not accompanied by an official RMA number will be returned to you at your expense.

III. Merchandise Return Procedures

Returning merchandise for a Refund must be sent prepaid and insured for the full purchase price using Federal Express (from Continental US, excluding Alaska and Hawaii) or another traceable carrier. Use of other traceable carriers other than Federal Express will require advance approval (contact us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ). The merchandise should be returned to the address specified on the RMA form. The address is:

Charles Behlow Photography
1310 Pendleton St. Suite 807
Cincinnati, OH 45202

IV. Policy Summary

All services provided by Charles Behlow Photography to the Client are subject to the above Charles Behlow Photography Global Return and Refund Policy. Questions about this policy should be sent to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Document last revised on : August 12, 2010.